Return and Refund Policy
Pierce Voyages is committed to providing you with quality outdoor and travel products. We understand that sometimes you may need to return an item. Below are the guidelines for our return and refund policy.
Return Request
To initiate a return, please contact us by emailing [email protected]. Make sure to include your order number and reason for the return.
Eligibility for Returns
Items must meet the following criteria to be eligible for a return:
Customers are responsible for return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within a certain number of days, depending on your bank or credit card company.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the unwanted item and place a new order.
International Returns
We ship worldwide. International customers are responsible for any customs duties or taxes incurred on returns.
Contact Us
If you have any questions about our return and refund policy, please reach out via email at [email protected]. Were here to help!
Pierce Voyages is committed to providing you with quality outdoor and travel products. We understand that sometimes you may need to return an item. Below are the guidelines for our return and refund policy.
Return Request
To initiate a return, please contact us by emailing [email protected]. Make sure to include your order number and reason for the return.
Eligibility for Returns
Items must meet the following criteria to be eligible for a return:
- Returned within 30 days of delivery.
- Must be unused and in the original packaging.
- Excludes sale items and gift cards.
Customers are responsible for return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within a certain number of days, depending on your bank or credit card company.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the unwanted item and place a new order.
International Returns
We ship worldwide. International customers are responsible for any customs duties or taxes incurred on returns.
Contact Us
If you have any questions about our return and refund policy, please reach out via email at [email protected]. Were here to help!